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The customer
The State Bank of India (SBI) is the largest bank in India. The State Bank Group (SBG) is owned by the State and comprises of SBI and 6 Associate Banks.
Together, these institutions have more than 17,000 branches and offices across the country and have more than 136 overseas offices/branches. The group has a human resource strength of over 3,00,000 employees.
The need
State Bank of India sought to impart knowledge, improve skills and reorient attitudes of its large workforce. For their individual growth and organizational effectiveness through the continuous training process.
State Bank of India adopted the e-Learning mode. SBI’s training methodology and delivered a mix of classroom training involving lectures, group discussions, case studies, structured exercises, audio-visuals, project work, lab training including computer based training etc.
The job of developing the e-learning modules has been outsourced to various approved agencies. Of late, the bank noticed that there were disagreements on how (at what Bloom level) should the content be developed in a course.
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