Sensex Devta

Idea delivers innovative services that help organizations get more performance and productivity. Through a deep expertise in IT consulting and a continued focus on our customer needs, Idea assists customers worldwide in meeting higher expectations.

The mainframe-based emergency fire and medical dispatch system in Miami was increasingly difficult and costly to maintain, and to expand with new capabilities. So the city migrated its existing software to Windows Server® and the Microsoft® .NET Framework. Now, the city dispatches emergency services without loss of speed or performance, while it saves U.S. $350,000 a year—more than 50 percent of previous costs—on maintenance.

The client provided various back office operations services to small banks through its Business Services model. Bank market outsourcing clients demanded that these services truly provide value in terms of service quality, managing costs and enhanced end customer offerings. The client also wanted to comply with banking regulatory guidance, which recommended that all outsourcing contracts should include performance benchmarks that define minimum service-level requirements. A program was created that provided meaningful performance benchmarks, minimum service requirements and the appropriate tools and information to monitor and manage business results.

Our client's private banking division only worked with what they deemed "major customers." Thus, there was a need to generate a prospect base of such individuals and business houses. The division also felt a need to manage the relationships between customers and their contacts in a tree format. Other important needs involved managing marketing events, analyzing customers and providing security to the complete system. We developed various modules to serve up the requirements of the sales and marketing departments. The system had a prospect database maintenance module, event management module and information on balance of accounts.